Effective Date: December 4, 2024
At AxonSpear, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our software-as-a-service (SaaS) platform ("Services").
1. Information We Collect
When you use AxonSpear, we may collect the following types of information:
- Personal Information: Name, email address, and billing information provided during account registration and subscription.
- Usage Data: Information about how you use our Services, including IP addresses, browser types, and interaction logs.
- Customer Data: Data you input into our platform, such as chat transcripts, user feedback, and other customer-related information.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services.
- Process transactions and manage subscriptions.
- Respond to customer inquiries and provide support.
- Monitor usage patterns to enhance user experience.
- Send important notifications, such as updates and service changes.
3. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data in the following circumstances:
- With Service Providers: Third-party vendors who assist us in providing our Services, such as payment processors and cloud hosting providers.
- For Legal Compliance: When required to comply with legal obligations, enforce our agreements, or protect the rights, property, or safety of AxonSpear, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, correct, or delete your personal information.
- The right to restrict or object to the processing of your data.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
To exercise your rights, please contact us at contact@axonspear.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or through our platform. Continued use of our Services after changes take effect constitutes acceptance of the updated policy.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@axonspear.com